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  • What are organic cosmetics?

Organic cosmetics are products made with natural ingredients grown without the use of pesticides, synthetic fertilizers or genetically modified organisms. They prioritize sustainability, respect the environment and are free from aggressive chemical substances.

  • What is the difference between organic and vegan cosmetics?

Organic cosmetics focus on natural ingredients and the absence of synthetic chemicals. Vegan cosmetics do not use any ingredients of animal origin, such as honey or beeswax. A product can be organic, but not necessarily vegan.

  • Are Souvie products vegan?

Yes, all Souvie products are vegan, except the balms, the 45+ ultra moisturizer, the maternal breast protector, the children's line and some items from the baby line. However, it is already in our plans to make the entire catalog vegan. Even non-vegan products are made with ingredients such as honey and beeswax, extracted sustainably, without animal cruelty.

  • What is ECOCERT?

ECOCERT is an international certifier that guarantees that products follow strict environmental and sustainable standards. All Souvie products are certified by ECOCERT, ensuring their organic quality and respect for the environment.

  • For which skin types are the products recommended?

 

At Souvie, we have specific products for each life cycle, from newborns to people over 45 years old. Each line is developed to respect the skin's physiology, meeting its natural needs at each stage.

  • What payment methods can I use to make my purchase?

We have the following payment methods available:

                  

  • What is the shipping cost?

The shipping cost will be shown based on the purchase total and your location, at checkout, prior to purchase.

  • How are shipments made?

We work with: Mandaê.

  • Where can I receive my order?

We ship nationwide. (Brazil)

  • How long does it take for the order to arrive?

Delivery time will depend on the shipping type selected. In general, it takes between 3 and 7 business days after payment is confirmed.

  • What is the deadline to make an exchange?

If you regret your purchase, you have up to 7 days after purchase to request a refund.

  • What should I do if the product does not arrive in good condition?

Contact us at [email protected] or WhatsApp (11) 94002-3552, and we will send you a new one.